Client Orientation Manual

Fill Out Our Online Design Questionnaire

About Eppright Custom Homes

Eppright Custom Homes sets the standard for excellence in the custom home industry. The hallmark of our company is customer satisfaction. We promote and maintain a genuine customer service attitude toward our clients and among our employees. Our standards for integrity, quality and professionalism are the industry benchmark for Austin and translate into the maximization of our product value and customer satisfaction.

Since each home is totally custom, the process begins and ends with the customer. Doug continually emphasizes "We recognize the customer as the most valuable player on the team. We include the customer in each phase of the home building process."

Our state-of-the-art, Internet-based programs link our clients directly to our construction managers in the field, home office and subcontractors. Together, we find innovative ways to meet their demands and exceed their expectations. This is the spirit of a true custom home builder.

"The company's quality team of dedicated professionals consistently achieves our primary goal "to make your home building experience as enjoyable as possible, while at the same time, offering value and maximization of your investment without compromising quality.

"When we build a home, we employ an innovative approach to doing business, and teamwork is the basis of our philosophy. From the moment you purchase your lot, to your move-in date and beyond, you are supported by (and become a member of) our experienced and talented team."

Introduction

Thank you so much for considering Eppright Homes, LLC as your builder. As the number one custom home builder in Austin for the past fifteen years, we attribute our success to quality customer service and complete customer satisfaction. We promote and maintain a genuine customer service attitude toward our clients and among our team. As a result, we consistently translate our customers’ needs into their dream home in an individual, personalized and unique manner. No corner is cut, no detail is overlooked and no compromise is made, so that we can ensure quality and craftsmanship for each home.

Building a Custom Home

We understand what it takes to build a custom home. We know how daunting a task it can seem to our clients. We believe the most important aspect of the custom home building process is that you have faith in and trust your builder. You’ve come to the right place. You will not be alone in this process. We have carefully selected and organized our team of professionals to make the process as easy and straightforward as possible. We have the systems, staff and resources in place to guide you in the selection process and oversee every aspect of the project. We have intentionally structured our team to allow for layers of oversight so that no detail is overlooked. You can be as involved as you want to be – from the selection of every type of tile and every light bulb, to simply approving selections that our interior designer chooses for you – and anywhere in between. That is the beauty of building a custom home with Eppright Homes, LLC.

Custom Home Creation Process

Initial meeting

Once you have decided a custom home is in your future, the first order of business is to find a homesite. Our Sales Team will take you through this process. They will need to know the size and price point in addition to all other requirements such as school district, homesite size, views, etc. We always like to locate a homesite before beginning to design your new home. In Austin, it’s much too difficult to start with a plan and try to force it on a homesite because of the topography, homesite size, and view constraints. We find a homesite for you and then design to maximize the unique characteristics of that homesite.

We are most proud of our preliminary budget program. Once a homesite has been selected, we can then sit down with you and fill out an entire set of specifications. This automatically gives you a budget price! This process usually takes about two hours and is within +/- 3-5% of the final price, as long as the specifications and square footages don’t change.

This doesn’t mean that we won’t work with outside Architects. We are glad to work as a team member with an outside Architect. However, please remember that we can’t control the costs as well if we don’t also control the design.

Once we have a budget number established, it’s a good idea to check on financing. We have several lenders and will match you up with one to fit your needs. They can usually pre-qualify you within a couple of days. 

Architectural Design

After you decide Eppright Homes, LLC is a match for you, it’s time to go to the design stage. To start the design, we require a $5,000 deposit, plus the cost of topographic and tree spot survey, and any other tests or reports required to complete the design. These deposits are non-refundable but will be credited toward the purchase price of your new home. The deposit is typically sufficient to complete a preliminary set of plans so we can give you a firm price for your home.

Before we start the design, we will also need to get the homesite under contract. If you are purchasing the homesite from an outside entity, we can assist you with the process.

If you are purchasing a homesite from our inventory, we will execute an earnest money contract with you, which will be contingent upon coming to terms on a construction contract. If that does not occur, then the homesite contract typically becomes null and void, and the homesite contract earnest monies will be refunded to you.

We start the design process with input from you on the Design Questionnaire in this manual. It’s structured to promote an organized thought process in establishing your wish list for how your new home will function. We realize your responses here will be very preliminary and subject to change – it just gives us a point of departure to begin the design process.

This is all the information we need for a first draft of the plans. It will consist first of just the floor plans. Timing to complete this first draft depends on our workload, but we usually try to get it back to the client within two weeks. From this point, it usually takes a couple more revisions and the development of the front elevation before we really nail down what the client wants. Throughout the revision process, we will update the specifications and budget so that we don’t let the costs get away from us.

Construction Contract

Once you approve the architectural plans and the budget pricing, we will then be ready to finalize the contract price. At this point we need to draw the electrical plans and any other elevations or sections needed to get a firm price. For final pricing, our estimating department will measure all quantities in detail and solicit prices from our subcontractors and vendors. Usually our firm bid price is no surprise to our clients since we update the budget throughout the design process.

In the typical custom home scenario, the client purchases the lot, and we contract to build the improvements on that lot. This allows the client to take out the interim construction loan in their own name and in most cases write off the interest against their income taxes (please consult your tax advisor). For this reason there are two contracts involved in the typical transaction: a lot sales contract and a construction contract.

The typical construction contract consists of three documents:

  • The contract and all addenda
  • The specifications
  • The architectural plans

These documents define the three most important aspects of the contract, which are:

  • The purchase price
  • The time to complete the home
  • What we are going to build

 

It’s imperative that you read and understand all aspects of the contract, plans and specifications since this is what is included in the contract price. Throughout the design process we typically discuss hundreds of different design and specification alternatives. If an item is not in the plans or specifications, it’s not in the contract price.

Start Construction

Several items still need to occur before we can start construction on your new home. Fortunately, most of them can occur simultaneously. These items are as follows:

  • Interim financing – Assuming you have already been pre-qualified, this process should take 2-4 weeks.
  • Septic engineering and permit (if applicable) – This process will take anywhere from 3-6 weeks depending on work load, system complexity and municipality.
  • Foundation Engineering – This process is generally 1-2 weeks. 
  • Permits –  This process can take anywhere from 2-8 weeks depending on the government entity with which we are dealing.
  • Architectural Control Committee approval – Usually this process only takes a couple of days, but it can take a few weeks in some communities.
  • Close on lot and interim loan – This can usually occur as soon as the lender is ready. Funding should occur the next day.
  • Pre-construction Meeting – The purpose of this meeting is to introduce you to your Construction Manager and familiarize him to your home so that they understand all your needs. This meeting typically takes 2-3 hours.
  • Final plans – We typically wait until after the pre-construction meeting to finalize the plans because there are usually a few changes that occur as a result of this meeting.
  • Phase I selections – These are minimal selections but they are often needed for architectural control committee approval.

 

All of these items must be completed before we will issue the actual Construction Start notice. This start notice is what triggers the beginning of the contract build time. We may be able to clear the lot and set the foundation forms once the interim loan is closed and funded, but we can’t proceed until all of the above items are completed.

Selections

The selection process can be the best part of the home building process with all of the unique and wonderful selection options available. Unfortunately, for every selection to be made there is an endless number of possibilities, which can be very frustrating to some. We work with interior designers and vendors that carry products which complement our homes, and they carry anything you can imagine. To help you narrow down your options, in your preliminary budgets we will set allowances at levels that are typical for your size and price range of home. It will be the amount we would spend if we were building a spec home and our interior designer was making the selections. Please keep in mind that no matter how much we put into your allowance there will always be more (and less) expensive options. Throughout the design stage, our Sales Team will try to determine your selection needs and establish the allowances accordingly; therefore, be as explicit as possible, and we HIGHLY encourage you to visit our vendors & supplies to determine whether the allowances will be sufficient BEFORE we execute the construction contract. If you exceed the stated allowance, the overage will be assessed at 15% for overhead and profit on the net overage for all allowances.

The first step in the selection process is to meet with the Interior Designer. We suggest that you use one of our recommended Interior Designers since they are intimately familiar with our process. Our recommended Interior Designers work on an hourly basis, and they will spend as much time as you need to make your selections. Our standard allowance is sufficient to cover the basic color selections; however, if you would like their help in visiting all the vendors such as lighting and appliances, there will be additional costs if you incur more hours than the allowance has allotted for.

The timing of making your selections is extremely important so that the construction process is not disrupted. The selections are divided up into five stages, and each stage must be completed prior to commencing a particular stage of the construction process. Keep in mind that even after you have made your selections, the process of pricing, ordering, and shipping the items can take a considerable amount of time. Once you have made your selection, some vendors will give you a price right on the spot, and you can compare it to your allowance. Other selections have to be priced out, which we will do, and get your signature on the variance between the allowance and the actual cost. The items will not be ordered until you approve them. Once you do approve a selection and work has commenced, any changes will result in a change order as described in the below section.

For an overview of the selection process and how you fit into it, please see “Exhibit B” of this document.

Change Orders          

Just the mention of the term “change order” makes most clients cringe. We go to great lengths in the design process to understand our client’s needs and make sure they know what they are getting in order to minimize the amount of change orders. Change orders are inefficient, and they don’t benefit us or the client. Having said that, please be aware that we have never built a home without a change order.

We are a custom home builder. We will make any change a client desires as long as it doesn’t jeopardize the integrity of the home, violate any building codes, or compromise safety in any way. Each change order is in itself a new contract. They will be priced out at cost plus overhead and profit. The overhead will be determined by the amount of risk involved and the time to complete the change. One of the biggest problems with changes is that it is very difficult to assess the impact of each change on the overall project schedule. One small change may not impact the job at all; however, ten small changes will easily add ten days to the process since it disrupts the flow of work. For this reason there will be a minimum of one day added to the contract completion date for every change made.

Changes should be originated through the Construction Manager if the change is associated with a selection item. Small items can be priced by the Construction Manager in the field and signed off there. Any expensive changes will be priced in the office and may take a few days for pricing. No work will be done until the change order has been signed.

You will be billed on a monthly basis for any balance owed relating to change orders. The balance must be paid by check and if the balance exceeds $5,000 before the next billing cycle, then payment must be made at that time.

Construction Process

Most of our clients enjoy being involved in the construction process. We try to plan the process efficiently so that we are not constantly asking you questions. However, there are numerous times throughout the project that we will need your approval or clarification.

Once we start construction on your home, your Construction Manager should be your main contact. We want the Construction Manager to be aware of every detail on the job, and if he is not the appropriate contact for your request, then he will direct you to the appropriate contact. Please do not contact our subcontractors directly except for the ones specified in this document or if directed by your Construction Manager.

The most convenient way to communicate with your Construction Manager is in person, on the job, or by phone. However, many of our clients enjoy working on-line. Our website will have a web page set up just for you. Only you and authorized individuals will have access to your page. We provide a feedback Form where we encourage you to take advantage to enter all of your action items such as originating change orders, concerns, etc. I want to stress here that we are not expecting you to manage your own home. This is what you pay us to do, and we expect our Construction Managers to keep a continuous list of all action items on the job.   

To see the detailed construction schedule, please look at the example of a project schedule on our website. Your schedule will be online and updated on a daily basis so that you know exactly where we are in the process at all times. Keep in mind that the schedule we use is a best case schedule of the way things will happen if everything were to go perfectly. Unfortunately, things never do go perfectly, so when one schedule item slips, the rest of the items which are dependent upon that item slip automatically and therefore change the completion date.

For an overview of our construction process and how you fit into it please see “Exhibit C” of this document.

Warranty

Your new home comes with an ACES Builder Limited Warranty, which includes a one year “bumper to bumper” coverage for specific defects in workmanship and materials, two year major mechanical & plumbing and ten year structural coverage. Please review the ACES Builder Limited Warranty and Performance Standards provided by Eppright Homes, LLC for specific details of this coverage included in the purchase price of your new home.

Notification – When you have a warranty issue, all you have to do is go to the warranty section of your page in our website and input your items. We will then call you to set up an appointment to review the defects unless they are self explanatory and we can just send a contractor directly out to correct the problem. At the closing, we will provide you with a list of most of the subcontractors that worked on your home. We provide this list only as an aid to you in setting up the appointments and in the event of an emergency. We want to be in the loop for all warranty issues. So even if you deal directly with a contractor and they take care of the problem, please notify us anyway. This gives us leverage with the contractor in case the same problem occurs again after the warranty period.

Design Questionnaire

Fill Out Our Online Design Questionnaire

We are pleased to have the opportunity to build your new custom home.  The custom building process is very exciting and will involve many trades and contractors that you will never meet.  It is very important that we create written specifications and architectural drawings that accurately communicate as much information as possible about the home you want us to create.  What follows is a guideline to help you put your general desires on paper; in addition, we will complete a computer specification program to clarify allowances and finishes.  After you have listed all the elements you want, we will work with you to shape these into your new home.  We look forward to working to make your dream home a reality.

EXHIBIT B - SELECTION PROCESS

This document is provided to you to help streamline the selection process. Our interior designers, Karissa Wade (512-560-7650), Blair Burton (512-789-7339), Babs McMaude (512-451-5511), or a designer of your choosing will coordinate this process with you. Your Interior Designer keeps a number of the selection items that you can choose; however, many of our clients like to see all the possible selections for each item. For this reason, we have provided you with all of our vendor contacts so that you can visit them and see just about every selection available. When you do visit our vendors, it is important that you make an appointment so that they can give you their undivided attention. If you will follow this outline, we believe you will find the selection process quite enjoyable.

Only the subcontractors and vendors listed below can be used during the construction process of the home.  If the below subcontractors and vendors cannot provide services you require, we will work to find a source from additional specialty subcontractors that are not listed below. Please work through your construction manager to find a source that is approved by us for those specialty items.

Pricing:Each selection phase is not complete until you have signed off on the pricing with Eppright Homes LLC on your website. Please allow one week after you sign your selection sheet for us to complete the pricing. Any delays in making or approving your selections will automatically extend the contract completion date. We will compare the cost of each selection with your allowance, and we will not order anything until we get your authorization posted on your website. So please remember once again that time is of the essence.

Phase I:  PRIOR TO CONSTRUCTION START (to be completed within 30 Days of the Execution of the Construction Contract)

First Appointment with your Interior Designer: This appointment is to be scheduled with your designer after signing the construction contract and prior to start of construction. Throughout the selection process, your Interior Designer will help guide you to the appropriate vendors and accompany you to the meetings if you desire. The following items are to be addressed and need to be selected. You may also want to discuss cabinetry before meeting with your cabinet professional or have the Interior Designer accompany you to the meeting.

Exterior Door & Window Color:

Window and exterior color are to be selected and confirmed with our Selections Coordinator, Nancy Kay.   Some colors require an additional charge.

Entry Door:

Our clients typically select either wood or iron front doors.

If you are selecting an iron door, it can be custom designed by your interior designer at one of the following vendors:

  • Presidio Doors with Brian Weist 7303 Burleson Rd Suite 101, Austin, TX78744 512-731-4840 (by appointment only) or on the web at presidiodoors.com
  • Cantera Doors with Edgar Cerano 4170 Canyon Glen Circle 512-767-5295 (by appointment only) or on the web at www.canteradoors.com

You will need to select the style, glass type, color of the door, and the hardware.  This particular type of door takes at least 6-8 weeks for production, and the manufacturer will hold producing the door if they do not have all the information needed.

When selecting a wood door, please schedule an appointment with one of the following Vendors:

  • The Front Door Company with Francisco Ulloa 512-459-9034, 9222 Burnet Road, Ste 104, Austin, Texas 78758
  • Doors and Co with John Thompson at6409 Burnet Rd. 512-454-3303.   

Door hardware is to be selected at Builder’s Display with Rosa Perlinger 2136 Rutland Drive, Suite C @ 512-453-7303 (by appointment only). Some door hardware requires special mortising and will need to be made known to Eppright Homes, LLC at time of ordering.

Roof Selection:

Your roof type is specified per the contract. It’s extremely helpful if you again have an address or a photograph of the roof color you would like to have. Our office will have most roof samples but it can be very difficult to visualize from small samples what your roof will look like. This is why we recommend looking at other houses ahead of time. 

Exterior Masonry:

It’s a good idea to pre-select your masonry with an address or picture of a home with a similar exterior masonry that you would like for your home. See specifications for the exact selection. Any change will be priced through Eppright Homes, LLC on an individual basis. A sample will be provided at the jobsite for your approval.

Plumbing Fixtures: 

Moore Supply Company –Colin Perkins – 8740 Shoal Creek Blvd, 512-454-4619

Exterior Paint & Stain Color(s):

Exterior Paint will be chosen with your designer from Sherwin Williams. We will provide you with up to three samples of each color selection on the job for your approval. If you need more than these three samples to make your selection, there will be an extra charge.

Site finished Hardwood Floors (Sand & Finish):

  • Kristynik Hardwood Flooring –Eric Kristynik – 1300 Clark Street, Round Rock, 512-238-8035

Although we rarely use this product, floor areas that will be job site sand and finish wood floors must be identified prior to the foundation design, so that those areas can be dropped 1 1/2" to allow for sub-flooring and hardwood placement. Actual selection of sand and finish wood flooring type and stain will be selected during Phase II. Selection of glue down wood flooring will be selected during Phase IV. Most of our wood floor areas are glue down, engineered, and factory finished allowing the use of aluminum oxide that is much more durable than the finishes available for use outside of a controlled environment.

Phase II: DUE AT COMPLETION OF FOUNDATION

Please make an appointment and make selections with one vendor for each of the following items before your next appointment with the designer. Please note that in order to take advantage of our pricing and the best possible service, our vendors are BY APPOINTMENT ONLY

Sample Board

Your Construction Manager will build a sample wall on site with the colors selected in phase I. Each color will need final approval. Your Construction Manager will call to let you know when this is ready for approval.

Appliances:

  • Harway Supply – Tracie Hoover - 2209-B Rutland Dr. Ste.100, 512-491-7600 (office), 512-296-5429 (cell)
  • Factory Builder Stores- Steve Holt – 9715 Burnet Road, 512-834-1442 (office), 512-363-6421 (cell)
  • Cabinets:

Please contact Nancy Kay, our Selections Coordinator, for the cabinet vendor for your job. During the bidding process the vendors are bid and assigned to the job. It’s imperative that the cabinets are approved as quickly as possible since they can take two months to build and are scheduled to be installed immediately after the drywall.

  • Creative Custom Cabinets – Jerry Penick- 512-821-0300; 1500 West Industrial Blvd., Round Rock, 78681.
  • TrimRon - Ronnie Weems – 512-845-0931

Second Appointment with your Interior Designer: The purpose of this appointment is to compile all of your above Phase II selections and familiarize you with all of the Phase III selections.

Phase III: DUE AT COMPLETION OF FRAME

Lighting:

Lighting, Inc. –Mark Yeagley - 10401 Burnet Road, 512-491-6444; Visit www.lightinginc.com for previewing lights.

When you are pricing out lighting, keep in mind that the recessed cans shown on your plans will be charged against your lighting allowance as well as ceiling fan installation. Refer to Nancy Kay in our office for the amount. You will also be selecting any dimmers with your light fixtures, which also will be charged against your lighting allowance.

 Architectural Stone Items (fireplace surrounds, columns, hoods, etc.):

  • Materials Marketing – Nicki Taylor – 701Capital of Texas Highway, Suite Q990, 512-328-7682
  • Webco (cast stone) – Hank Howe – 12012 N. Lamar Blvd., 512-836-8476

Electric Screens:

  • Texas Sun & Shade – Ben Skoldeberg - 11813 Bee Cave Road, Austin, TX 78738, 512-402-0990

Low voltage & security systems, Central Vacuum & Intercom: (security, phone, TV, whole house stereo, computer networking, central vacuum & intercom)

  • Saber Security – Matt Barber – 512-341-8700, 150 Texas Avenue #105, Round Rock
  • Superior Home Systems – Travis Gleinser – 512-751-1261, 512-698-3152 www.SuperiorHomeSystems.com
  • Pools:

Eppright Homes, LLC – Doug Clark – 512-347-9956 (office), 512-751-2099 (cell)

Quality Custom Pools – Tom Crome – 512-327-1725

If you are having a pool installed, you will probably want to start talking with the pool builder once the home is framed. The pool builder will meet you onsite, discuss designs and pricing, and show you examples on his computer. Once you have contracted with the pool builder, your Construction Manager will coordinate the process with the pool builder.

Third Appointment with your Interior Designer: The purpose of this appointment is to compile all of your Phase III selections and familiarize you with all of the Phase IV selections.

Phase IV: DUE AT START OF INSULATION

  • Solid Surface Slab Countertops:

Please contact Nancy Kay our selections coordinator at least a week prior to selection for slab counts request by  Renaissance Stonework. For selecting your granite, quartz, marble or quartzite slabs please visit one or more of the following slab yards: (Cambria slabs can be selected in our office or at Renaissance Stonework.)

  • AG&M - 19012 Hwy. 71 West Austin, TX 78738, 512-263-7625
  • Midwest Tile, Marble & Granite Inc. 2400 W. Braker Ln. Suite D Austin, Tx. 78758, 512-279-2442
  • Pacific Shore Stones 10220 Metropolitan Drive Austin, TX 78758, 512-339-2300
  • Shenoy Granites & Marble, Inc. 8950 Research Blvd. Austin, TX 78758 512-452-7900

Please let the slab yard know the fabricator is the following:

  • Renaissance StoneworkYvonne Ray - 19012 Hwy. 71 West, 512-263-7625
  • Affinity Cantera & Stone – Jared Alsheire – 512-705-1585

Both fabricators do the onsite measurements, layouts of the slabs as well as the cutting and install.

It’s important to contact Nancy Kay for assigned fabricator vendor – we assign fabrication vendors to increase production and load to ensure the best crews are on your job.

Tile: countertops, backsplashes, shower/tub surrounds, flooring

  • Landers Premier Flooring – John Landers – 2601 McHale Court, Austin, TX 78758, 512-873-9470
  • Elements – Gabriela Gonzales – 13000 N. Hwy 183, Ste. 100, Austin, TX 78750, 512-257-3111

It’s important to contact Nancy Kay for assigned flooring vendor – we assign flooring vendors to increase production and load to ensure the best crews are on your job.

Pre-finished wood flooring

  • Landers Premier Flooring – John Landers – 2601 McHale Court, Austin, TX 78758, 512-873-9470
  • Elements – Gabriela Gonzales – 13000 N. Hwy 183, Ste. 100, Austin, TX 78750, 512-257-3111
  • Kristynik Hardwood Flooring – Eric Kristynik – 1300 Clark Street, Round Rock, 512-238-8035

Carpet:

  • Landers Premier Flooring – John Landers – 2601 McHale Court, Austin, TX 78758, 512-873-9470
  • Elements – Gabriela Gonzales – 13000 N. Hwy 183, Ste. 100, Austin, TX 78750, 512-257-3111

Fireplace Surrounds (tile, wood or masonry):

  • Trim Ron (wood mantles) – Randy – 512-260-6767
  • Masonry – designed in the field with your Construction Manager
  • Tile - Landers Premier Flooring – John Landers – 2601 McHale Court, Austin, TX 78758, 512-873-9470 or
  • Elements – Gabriela Gonzales – 13000 N. Hwy 183, Ste. 100, Austin, TX 78750, 512-257-3111

Garage Doors: You will select your garage doors with your Interior Designer in our office by taking a photograph of garage doors you like and discussing the design with your Interior Designer or Nancy Kay our selection coordinator. If your specifications call for wood clad doors, most designs are within your budget. Windows and/or hardware will result in an additional charge unless otherwise stated in the plans or specifications. Please contact Nancy for pricing.

Interior & Exterior Railings:

A picture or drawing is the best way to select Interior and Exterior Railing. Your Interior Designer can help you with rail designs or Nancy Kay in our office has books of pictures and rail pieces to look through to get ideas. Once you have ideas, please send them to Nancy to price with the appropriate subcontractor.

  • Drywall:

Your wall texture is specified in your specifications. Please confirm areas that will have hand trowel. It’s also important to make location decisions on wallpaper and faux finish before final approval of drywall and paint in case a special finish is necessary. Please contact your construction manager to arrange samples of drywall texture.

  •  It’s important to make location decisions on wallpaper and faux finish before final approval of drywall and paint in case a special finish is necessary.

Faux Finishes:

  • Zita Designs – Zita Raymond – 512-440-8191

Wallpaper:

You will make the selection for all wallpaper with your Interior Designer. Please submit the information to Nancy in order to price installation and purchase.

Phase V: DUE AT THE FIRST DAY OF INTERIOR TRIM

Final Appointment with your Interior Designer: At this meeting, your Interior Designer will compile all of your Phase V selections and help you with any decisions that still need to be made.

It’s important to make location decisions on wallpaper and faux finish before final approval of drywall (Phase II) and paint in case a special finish is necessary.

Hardware:

  • Builder’s Display – Rosa Perlinger – 2136 Rutland Dr. Suite C, 512-587-8275.

When you select your hardware, they can give you a budget price within a couple of weeks based on the architectural plans. However, they will walk the home once all the cabinets and doors are installed to get an exact count and revise the price at that time.

  •  If you use cabinet pulls or any other specialty hardware, there will also be an extra charge towards your allowance for the labor to install it. Refer to Nancy Kay for the most current labor charge.
  • Door hinge colors are already specified in the contract. If you want to change them you must notify your Construction Manager before the doors are ordered.      

Interior Paint and Stain Colors:

Your Interior Designer will assist you in selecting paint and stain colors from Sherwin Williams paint decks. We will provide you with up to three samples of each color selection on the job for your approval. If you need more than these three samples to make your selection, there will be an extra charge. The number of color selections to be used is specified in your contract. Additional colors will require a change order. Selecting ceiling colors different than wall colors could result in an additional charge.

Shower Door Metal, Glass, & Mirrors:

Shower door colors and glass as well as mirrors are specified in the contract. If you desire something different from the specifications, make an appointment at Anchor Ventana. Any change, including adding mirror surrounds, must be communicated to your Construction Manager. Any cabinet glass you design with your cabinet plans will also be selected here and will be treated as a change order.

Phase VI: DUE AT FIRST DAY OF TILE

Rain Gutters:

  • Lakeline Gutters -  Clink Plank/Bo Hackney – 512-515-0180
  • Seamless Gutters – Mike Hefley – 512-451-2007

Landscaping:

  • Landscape Architect – Forge Outdoor Design – Chad Denman –512-844-2291
  • Landscape Architect and Installer – Rose Vincent – 512-263-5088
  • Landscape Installer – Grass Patch –Chad Denman– 512-844-2291
  • Landscape Installer –Weigelt Enterprises – Arty Cochran – 512-800-1125

They will meet you on the jobsite to go over your landscaping needs and design a plan to fit your budget. The design expense will be charged to the landscape allowance. Once the design is complete, we need a couple of weeks for the landscape installers to bid the plan. Changes to the plan to fit your budget can usually be accomplished with the landscape installer.

EXHIBIT C - CONSTRUCTION PROCESS

Lot Clear Stage

  • Plan on meeting with the Construction Manager on the lot prior to clearing. You will want to discuss trees to be saved, excavation, slab height, dropped brick ledges, etc.

Foundation Stage

  • Set forms
  • Fill with dirt
  • Plumbing rough-in (pvc drain pipe)
  • Inspection
  • Final grade dirt (this makes the forms for the concrete beams)
  • Plumbing (water lines)
  • In slab electrical*
  • Inspection
  • Slab steel
  • Inspection
  • Complete forms
  • Pour slab

*Please Note first floor outlets must be decided on before the slab is poured.

Not much client interaction is required at this stage. This is one of slowest parts of the project since multiple contractors are needed, most activities only take a day or two, and they are all dependent on the one before them. On the inspection days, nothing happens because we must wait until the inspection clears before we can proceed to the next task.

Framing Stage

This is the most exciting stage of the process.

When the framing is complete, the cabinet supplier will measure the framing and finish designing the cabinets to fit. For this reason, we do not detail out the cabinets on the architectural plans. The contract price includes standard cabinets and any specialties we note in the specifications. If you know you will want some cabinet upgrades then we can give you an allowance for those at the contract stage. It is imperative that you finalize the cabinet details as quickly as possible. They typically take four to six weeks to build and they need to be installed immediately after drywall. 

Mechanical Rough Stage

  • Plumbing topout (piping installed in the frame)
  • HVAC rough (installation of furnaces and ductwork) – We go to great lengths in the design stage to make sure there are adequate spaces to run the ductwork for the HVAC system. However, we occasionally have to add a fur down or blockout to accommodate a duct when there is no other possible alternative. If this is the case, we will consult with you on possible solutions.
  • Electrical rough – You should coordinate with the Construction Manager and do a thorough walk through of the electrical fixture locations as soon as the electrician installs the electrical boxes in the framing. If you see a location of an electrical box that you don’t like, we can usually move them for a minimal charge as long as we don’t disrupt the electricians work flow and we can notify them before they pull the wires to the boxes. As with the HVAC, sometimes the electrical just won’t work as it is shown on the plan, and in that instance, we will coordinate with you to come up with a solution.
  • Low voltage (phone, TV, & stereo) & security wiring – Prior to the installation of low voltage wiring, the contractor will be glad to meet you on the job to go over you needs room by room.
  • Framing & mechanical inspections – This is a critical and time consuming part of the process. The government or third party inspector will inspect the home and note any deficient items or items that don’t meet code. Most of our homes are very complicated, and there are always items to correct. At the same time, your Construction Manager will be inspecting the home for accuracy to the plans and specifications and quality issues. It’s imperative that we get everything right before we go on to the drywall stage. This process takes some time, and it will seem as if nothing is happening since we have multiple contractors coming to the job to correct small items. Once all items are corrected, the inspector will re-inspect (if required by government authority) to verify compliance.
  • Exterior Paint – We will want you to approve a paint sample before we paint the exterior.
  • Roof installation
  • Masonry installation – If you are using any special stone colors or patterns, we will want you to approve a sample before we start the work. If you are using stucco, we will need to get the paint color approved prior to painting.
Drywall Stage
  • Insulation
  • Insulation inspection (if required by government authority)
  • Hang drywall
  • Drywall inspection (if required by government authority)
  • Tape & float drywall
  • Texture – If there are any special textures, we will want you to approve a sample before we start the work.
Trim Stage
  • Set Cabinets
  • Install doors & trim – It’s a good idea to meet with your Construction Manager and the trim carpenter at this stage to go over closet layouts and any specialty trim work.
  • Install wood floors (if applicable)
Paint Stage
  • Interior paint – We will provide a sample of the paint and stain you have selected on the job for your approval prior to painting. The purpose of this is to make sure that the color you selected looks the way you expected. We will make up to three samples of each selection. If more samples are needed, the painter will assess a charge of $30 per sample to cover his expenses.
  • Install septic system (if applicable)
  • Install driveways and walks – It’s a good idea to meet with your Construction Manager when we layout the driveways and walks. It always looks different on the lot than it does on the plan.
Tile Stage (some of the items may occur during the trim stage)
  • Tub & shower surrounds
  • Tile floors
  • Countertops
  • Backsplashes
  • Fireplace surrounds
Setout Stage
  • Install plumbing fixtures
  • Install electrical fixtures
  • Install HVAC condensers & grilles
  • Install mirrors & shower doors
  • Sand, stain & seal wood floors (if applicable)
  • Install landscaping
Carpet Stage
  • Install carpet
  • Install pre-finished wood floors (if applicable)
Punch Out Stage
  • The term “punch out” is used in our industry to describe the process of correcting all the deficient items in the home. Actually, punch out will occur on your home throughout the construction project. The reason we call this stage punch out is because everything is basically done at this point, but the home is obviously not ready to move into. As a homebuilder, keeping this punch out stage to a minimum is one of our biggest challenges. 
  • Final inspections
Closing Stage
  • Final walk-through – Once the home is 99% complete, your Construction Manager will schedule a final walk-through with you. The purpose of this walk-through is to demonstrate all the systems of the home to you (though by now you are probably already familiar with most of them) and identify any items that still need to be corrected. This walk-through should occur a few days before closing, which will give us the time to correct the deficiencies. Our goal is to have zero defects at the time of closing. It doesn’t benefit either of us to close on a home with a large punch list since the items only get more difficult to correct once the home is occupied. However, due to the complexity of our homes, there are typically a few incomplete items at closing due to backorders or other unforeseen circumstances. In this instance, we will make a list of the remaining items that we both agree on, sign it, and make it a part of the closing documents.